{"id":2963,"date":"2025-12-03T10:08:45","date_gmt":"2025-12-03T10:08:45","guid":{"rendered":"https:\/\/elliehealthcoach.com\/privacy-policy\/"},"modified":"2026-02-06T10:48:50","modified_gmt":"2026-02-06T10:48:50","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/elliehealthcoach.com\/en\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2963\" class=\"elementor elementor-2963 elementor-2958\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-eba39f3 elementor-section-full_width elementor-section-stretched elementor-section-height-default elementor-section-height-default\" data-id=\"eba39f3\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e5cf549\" data-id=\"e5cf549\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-19da920 elementor-widget elementor-widget-text-editor\" data-id=\"19da920\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2 data-start=\"192\" data-end=\"230\">Privacy Policy\u00a0<\/h2><p data-start=\"232\" data-end=\"263\"><em>Last updated: February 2026<\/em><\/p><h3 data-start=\"265\" data-end=\"289\">1. Data Controller<\/h3><p data-start=\"290\" data-end=\"497\">The data controller for personal data processed through this website and my services is <strong data-start=\"378\" data-end=\"404\">Elisabet L\u00f3pez Frigola<\/strong>, professional brand <strong data-start=\"425\" data-end=\"447\">Ellie Health Coach<\/strong>.<br data-start=\"448\" data-end=\"451\" \/>Contact email: <strong data-start=\"466\" data-end=\"496\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"468\" data-end=\"494\">ellie@elliehealthcoach.com<\/a><\/strong>.<\/p><h3 data-start=\"499\" data-end=\"550\">2. What Data I Collect (and how I collect it)<\/h3><p data-start=\"551\" data-end=\"738\">I only collect personal data that you choose to share. This may happen when you contact me by email, book a session, join a video call, or communicate with me during the coaching process.<\/p><p data-start=\"740\" data-end=\"783\">Depending on your request, I may process:<\/p><ul data-start=\"784\" data-end=\"1234\"><li data-start=\"784\" data-end=\"833\"><p data-start=\"786\" data-end=\"833\"><strong data-start=\"786\" data-end=\"805\">Contact details<\/strong> (name, email, time zone).<\/p><\/li><li data-start=\"834\" data-end=\"924\"><p data-start=\"836\" data-end=\"924\"><strong data-start=\"836\" data-end=\"874\">Service and administrative details<\/strong> (session scheduling, invoices, payment status).<\/p><\/li><li data-start=\"925\" data-end=\"1234\"><p data-start=\"927\" data-end=\"1234\"><strong data-start=\"927\" data-end=\"963\">Health and lifestyle information<\/strong> you share for coaching purposes (for example: symptoms, food tolerance, relevant health history, medications\/supplements, lab results, sleep, stress, and activity). This may include health data, which is considered a special category of personal data under GDPR.<\/p><\/li><\/ul><p data-start=\"1236\" data-end=\"1361\">I do not intentionally collect unnecessary sensitive information. Please avoid sharing information you do not want processed.<\/p><h3 data-start=\"1363\" data-end=\"1406\">3. Why I Process Your Data (Purposes)<\/h3><p data-start=\"1407\" data-end=\"1432\">I process your data to:<\/p><ul data-start=\"1433\" data-end=\"1742\"><li data-start=\"1433\" data-end=\"1500\"><p data-start=\"1435\" data-end=\"1500\">Respond to enquiries and provide information about my services.<\/p><\/li><li data-start=\"1501\" data-end=\"1614\"><p data-start=\"1503\" data-end=\"1614\">Provide nutritional coaching services (assessment, session preparation, session delivery, and follow-up).<\/p><\/li><li data-start=\"1615\" data-end=\"1660\"><p data-start=\"1617\" data-end=\"1660\">Manage bookings and client communication.<\/p><\/li><li data-start=\"1661\" data-end=\"1693\"><p data-start=\"1663\" data-end=\"1693\">Manage billing and payments.<\/p><\/li><li data-start=\"1694\" data-end=\"1742\"><p data-start=\"1696\" data-end=\"1742\">Comply with legal obligations when applicable.<\/p><\/li><\/ul><p data-start=\"1744\" data-end=\"1820\">I do not send marketing emails unless you explicitly request them or opt in.<\/p><h3 data-start=\"1822\" data-end=\"1857\">4. Legal Basis for Processing<\/h3><p data-start=\"1858\" data-end=\"1907\">I rely on the following legal bases under GDPR:<\/p><ul data-start=\"1908\" data-end=\"2257\"><li data-start=\"1908\" data-end=\"2012\"><p data-start=\"1910\" data-end=\"2012\"><strong data-start=\"1910\" data-end=\"1939\">Performance of a contract<\/strong>: to provide the requested services and manage the client relationship.<\/p><\/li><li data-start=\"2013\" data-end=\"2080\"><p data-start=\"2015\" data-end=\"2080\"><strong data-start=\"2015\" data-end=\"2026\">Consent<\/strong>: for specific situations where consent is required.<\/p><\/li><li data-start=\"2081\" data-end=\"2257\"><p data-start=\"2083\" data-end=\"2257\">For health data, processing is carried out under GDPR Article 9 exceptions, typically your explicit consent when you provide health information for coaching purposes.<\/p><\/li><\/ul><p data-start=\"2259\" data-end=\"2398\">You may withdraw consent at any time by emailing <strong data-start=\"2308\" data-end=\"2338\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"2310\" data-end=\"2336\">ellie@elliehealthcoach.com<\/a><\/strong>. Withdrawal does not affect processing already carried out.<\/p><h3 data-start=\"2400\" data-end=\"2446\">5. How Long I Keep Your Data (Retention)<\/h3><p data-start=\"2447\" data-end=\"2522\">I keep your data only as long as needed for the purposes described above:<\/p><ul data-start=\"2523\" data-end=\"2813\"><li data-start=\"2523\" data-end=\"2586\"><p data-start=\"2525\" data-end=\"2586\">Enquiries: for the time necessary to respond and follow up.<\/p><\/li><li data-start=\"2587\" data-end=\"2813\"><p data-start=\"2589\" data-end=\"2813\">Clients: for the duration of the professional relationship and afterwards only as required for legal, accounting, or defence of potential claims.<br data-start=\"2734\" data-end=\"2737\" \/>When data are no longer needed, they will be securely deleted or anonymised.<\/p><\/li><\/ul><h3 data-start=\"2815\" data-end=\"2865\">6. Who I Share Data With (Service Providers)<\/h3><p data-start=\"2866\" data-end=\"3024\">I do not sell personal data or share them for advertising. I use a small number of essential service providers (processors) to operate my services, including:<\/p><ul data-start=\"3026\" data-end=\"3630\"><li data-start=\"3026\" data-end=\"3076\"><p data-start=\"3028\" data-end=\"3076\"><strong data-start=\"3028\" data-end=\"3067\">Website and email hosting provider:<\/strong> cdmon.<\/p><\/li><li data-start=\"3077\" data-end=\"3153\"><p data-start=\"3079\" data-end=\"3153\"><strong data-start=\"3079\" data-end=\"3098\">Secure storage:<\/strong> iCloud (for storing client-related documents\/notes).<\/p><\/li><li data-start=\"3154\" data-end=\"3228\"><p data-start=\"3156\" data-end=\"3228\"><strong data-start=\"3156\" data-end=\"3172\">Video calls:<\/strong> Google Meet; FaceTime if requested by the client.<\/p><\/li><li data-start=\"3229\" data-end=\"3486\"><p data-start=\"3231\" data-end=\"3486\"><strong data-start=\"3231\" data-end=\"3264\">Messaging (if you choose it):<\/strong> WhatsApp. If you prefer, you can share sensitive details by email instead of WhatsApp. WhatsApp messages are end-to-end encrypted, and cloud backups depend on each user\u2019s settings (you can enable end-to-end encrypted backups in WhatsApp).<\/p><\/li><li data-start=\"3487\" data-end=\"3630\"><p data-start=\"3489\" data-end=\"3524\"><strong data-start=\"3489\" data-end=\"3522\">Payments <\/strong><strong data-start=\"410\" data-end=\"452\">(depending on your location):<\/strong><\/p><ul data-start=\"455\" data-end=\"595\"><li data-start=\"455\" data-end=\"486\"><p data-start=\"457\" data-end=\"486\"><strong data-start=\"457\" data-end=\"467\">Stripe<\/strong> (card payments).<\/p><\/li><li data-start=\"487\" data-end=\"556\"><p data-start=\"489\" data-end=\"556\"><strong data-start=\"489\" data-end=\"506\">Bank transfer<\/strong> <em data-start=\"507\" data-end=\"554\">(US clients only, if you prefer this option).<\/em><\/p><\/li><li data-start=\"557\" data-end=\"595\"><p data-start=\"559\" data-end=\"595\"><strong data-start=\"559\" data-end=\"568\">Bizum<\/strong> <em data-start=\"569\" data-end=\"595\">(Spain only, if agreed).<\/em><\/p><\/li><\/ul><\/li><\/ul><p data-start=\"3632\" data-end=\"3733\">These providers process data under contractual terms and only to deliver the services described here.<\/p><h3 data-start=\"3735\" data-end=\"3772\">7. International Data Transfers<\/h3><p data-start=\"3773\" data-end=\"3946\">Some providers may process data outside the European Economic Area. When this happens, appropriate safeguards (such as Standard Contractual Clauses) are used where required.<\/p><h3 data-start=\"3948\" data-end=\"3968\">8. Your Rights<\/h3><p data-start=\"3969\" data-end=\"4185\">You have the right to access, rectify, erase, restrict processing, request portability, and object where applicable.<br data-start=\"4085\" data-end=\"4088\" \/>To exercise your rights, email <strong data-start=\"4119\" data-end=\"4149\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"4121\" data-end=\"4147\">ellie@elliehealthcoach.com<\/a><\/strong> with the subject \u201cData Protection\u201d.<\/p><p data-start=\"4187\" data-end=\"4292\">You also have the right to lodge a complaint with the Agencia Espa\u00f1ola de Protecci\u00f3n de Datos (AEPD).<\/p><h3 data-start=\"4294\" data-end=\"4316\">9. Data Security<\/h3><p data-start=\"4317\" data-end=\"4505\">I apply reasonable technical and organisational measures to protect personal data. No system is completely secure, but I take privacy seriously and keep data access limited and controlled.<\/p><h3 data-start=\"4507\" data-end=\"4536\">10. Cookies &amp; Analytics<\/h3><p data-start=\"4537\" data-end=\"4696\">This website may use essential cookies and (where applicable) analytics cookies. Details are available in the Cookie Policy.<\/p><h3 data-start=\"4698\" data-end=\"4714\">11. Minors<\/h3><p data-start=\"4715\" data-end=\"4833\">My services are intended for adults. Individuals under 14 should not submit personal information through this website.<\/p><h3 data-start=\"4835\" data-end=\"4852\">12. Updates<\/h3><p data-start=\"4853\" data-end=\"4978\">This policy may be updated to reflect legal or operational changes. The latest version will always be available on this page.<\/p><h3 data-start=\"4980\" data-end=\"4997\">13. Contact<\/h3><p data-start=\"4998\" data-end=\"5060\">For privacy-related questions: <strong data-start=\"5029\" data-end=\"5059\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"5031\" data-end=\"5057\">ellie@elliehealthcoach.com<\/a><\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Privacy Policy\u00a0 Last updated: February 2026 1. Data Controller The data controller for personal data processed through this website and my services is Elisabet L\u00f3pez Frigola, professional brand Ellie Health Coach.Contact email: ellie@elliehealthcoach.com. 2. What Data I Collect (and how I collect it) I only collect personal data that you choose to share. This may [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2963","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/elliehealthcoach.com\/en\/wp-json\/wp\/v2\/pages\/2963","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/elliehealthcoach.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/elliehealthcoach.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/elliehealthcoach.com\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/elliehealthcoach.com\/en\/wp-json\/wp\/v2\/comments?post=2963"}],"version-history":[{"count":16,"href":"https:\/\/elliehealthcoach.com\/en\/wp-json\/wp\/v2\/pages\/2963\/revisions"}],"predecessor-version":[{"id":3324,"href":"https:\/\/elliehealthcoach.com\/en\/wp-json\/wp\/v2\/pages\/2963\/revisions\/3324"}],"wp:attachment":[{"href":"https:\/\/elliehealthcoach.com\/en\/wp-json\/wp\/v2\/media?parent=2963"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}